Furkan Bekdemir · Aschaffenburg
What would
you do?
I'm Furkan. I like the moment when a problem becomes a clear next step.
Three short tasks give you a sense of how I think.
Join in and try your own approach.
A real difference.
01 / Understanding technology
09:00 The first call.Everyone's here.
But the sound
is missing.
The meeting room is full. The video works, but no one can hear anything. The meeting starts in two minutes.
The headset from the previous meeting is still selected in the audio settings. That's a clue, but a quick test is still needed.
My experienceWindows, PC setup and troubleshooting. Staying calm, narrowing down the problem and explaining clearly.
What would you check first?
Briefly describe how you would narrow down the problem and get the meeting going.
See one possible approach ＋
02 / Helping people
11:30 A customer calls.A parcel.
A promise.
A question mark.
On the phone: “The gift was supposed to arrive today.” The tracking status only says: label created. Handover to the carrier has not been confirmed.
createdHandover
unconfirmedDelivery
pending
My experienceCustomer & Seller Support at Amazon. Listening, researching and taking responsibility for the next step.
How would you respond?
Two or three sentences are enough. The customer needs a clear sense of what happens next, even while some details remain uncertain.
See one possible approach ＋
03 / Improving processes
15:00 Loose ends to tie up.“Done.”
But is it?
A finished draft, a sent enquiry and a confirmed solution are all marked “done”. Tomorrow, someone else needs to take over.
Reply drafted.Not sent yet.
Enquiry sent.Awaiting a reply.
The solution works.Result documented.
Three statuses. Three different next steps.
My experienceFuchsware and my own process project: connecting sources, status and next steps to keep the full picture clear.
What makes a good handover?
What does the next person need to know to carry on with confidence?
See one possible approach ＋
17:00 / What stays with me
Three situations. A glimpse of how I work.
Good solutions
begin with
curiosity.
About the problem. About the person behind it.
And about how to make things better next time.
Which of these would help your team right now?
talk.↗
PS: There's a fourth task, too.＋
You're looking at it.
This website is part of my own learning and process project. The idea, content and decisions are mine. AI helps me with design, coding and revisions. I review the result and take responsibility for it.
The story behind this site ↗The person behind the day
Furkan. At a glance.
I'm looking for my next step in IT support, customer operations or a team that wants to improve the way it works.
Experience with peopleCustomer & Seller Support at Amazon, 2023–2024. By phone, chat and email.
Everyday responsibilityRunning my own online retail business, Fuchsware, since 2022. From purchasing and customer contact to shipping and returns.
Curiosity about technologyWindows, PC setup and troubleshooting. Microsoft 365 at user level. Preparing for SC-900 and SC-300.